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DYNAMICS_365_CONTACT_CENTER_ADD_ON_FOR_CUSTOMER_SERVICE_ENTERPRISEDynamics 365 Contact Center Add-on for Customer Service Enterprise

DYNAMICS_365_CONTACT_CENTER_ADD_ON_FOR_CUSTOMER_SERVICE_ENTERPRISE is the SKU part number Microsoft uses for Dynamics 365 Contact Center Add-on for Customer Service Enterprise. You'll see it in Graph, PowerShell, licence reports and group-based licensing errors.

Product nameDynamics 365 Contact Center Add-on for Customer Service Enterprise
String ID (SkuPartNumber)DYNAMICS_365_CONTACT_CENTER_ADD_ON_FOR_CUSTOMER_SERVICE_ENTERPRISE
GUID (SkuId)39a78eb6-3a8a-4e1e-878a-575a5c8984e7
Service plans10

Service plans included (10)

Service planNameID
DYN365_CCDynamics 365 Contact Center2a9d72b3-1714-440f-babf-bf92bf9683d8
DYN365_CS_MESSAGING_TPSDynamics 365 Customer Service Digital Messaging add-on47c2b191-a5fb-4129-b690-00c474d2f623
DYN365_CS_VOICEDynamics 365 for Customer Service Voice Add-inf6ec6dfa-2402-468d-a455-89be11116d43
Power_Pages_Internal_UserPower Pages Internal User60bf28f9-2b70-4522-96f7-335f5e06c941
POWER_VIRTUAL_AGENTS_D365_CS_VOICEPower Virtual Agents for Customer Service Voicea3dce1be-e9ca-453a-9483-e69a5b46ce98
EXCHANGE_S_FOUNDATIONExchange Foundation113feb6c-3fe4-4440-bddc-54d774bf0318
SHAREPOINTWACOffice for the Webe95bec33-7c88-4a70-8e19-b10bd9d0c014
SHAREPOINTENTERPRISESharePoint (Plan 2)5dbe027f-2339-4123-9542-606e4d348a72
POWERAPPS_DYN_APPSPower Apps for Dynamics 365874fc546-6efe-4d22-90b8-5c4e7aa59f4b
FLOW_DYN_APPSPower Automate for Dynamics 3657e6d7d78-73de-46ba-83b1-6d25117334ba

Is it in your tenant?

powershell3 lines
Connect-MgGraph -Scopes "Organization.Read.All"
Get-MgSubscribedSku | Where-Object SkuPartNumber -eq "DYNAMICS_365_CONTACT_CENTER_ADD_ON_FOR_CUSTOMER_SERVICE_ENTERPRISE" |
    Select-Object SkuPartNumber, ConsumedUnits, @{ n = "Purchased"; e = { $_.PrepaidUnits.Enabled } }

Assign it to a user

For more than a handful of people, use group-based licensing instead. The user needs a usage location set first.

powershell3 lines
Connect-MgGraph -Scopes "User.ReadWrite.All"
Set-MgUserLicense -UserId "jane.doe@contoso.com" `
    -AddLicenses @{ SkuId = "39a78eb6-3a8a-4e1e-878a-575a5c8984e7" } -RemoveLicenses @()

Who has it?

powershell4 lines
Connect-MgGraph -Scopes "User.Read.All"
Get-MgUser -Filter "assignedLicenses/any(x:x/skuId eq 39a78eb6-3a8a-4e1e-878a-575a5c8984e7)" `
    -ConsistencyLevel eventual -CountVariable n -All |
    Select-Object DisplayName, UserPrincipalName

Similar licences

These share the most service plans with DYNAMICS_365_CONTACT_CENTER_ADD_ON_FOR_CUSTOMER_SERVICE_ENTERPRISE.

Search all 620 SKUs →

Sources