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DYNAMICS_365_CONTACT_CENTER_VOICEDynamics 365 Contact Center Voice

DYNAMICS_365_CONTACT_CENTER_VOICE is the SKU part number Microsoft uses for Dynamics 365 Contact Center Voice. You'll see it in Graph, PowerShell, licence reports and group-based licensing errors.

Product nameDynamics 365 Contact Center Voice
String ID (SkuPartNumber)DYNAMICS_365_CONTACT_CENTER_VOICE
GUID (SkuId)79e2368c-4568-48d5-a352-b0344afabcf8
Service plans9

Service plans included (9)

Service planNameID
DYN365_CC_VOICEDynamics 365 Contact Center Voice57517633-b4ad-4db8-8c1a-65f443424490
DYN365_CS_VOICEDynamics 365 for Customer Service Voice Add-inf6ec6dfa-2402-468d-a455-89be11116d43
Power_Pages_Internal_UserPower Pages Internal User60bf28f9-2b70-4522-96f7-335f5e06c941
POWER_VIRTUAL_AGENTS_D365_CS_VOICEPower Virtual Agents for Customer Service Voicea3dce1be-e9ca-453a-9483-e69a5b46ce98
EXCHANGE_S_FOUNDATIONExchange Foundation113feb6c-3fe4-4440-bddc-54d774bf0318
SHAREPOINTWACOffice for the Webe95bec33-7c88-4a70-8e19-b10bd9d0c014
SHAREPOINTENTERPRISESharePoint (Plan 2)5dbe027f-2339-4123-9542-606e4d348a72
POWERAPPS_DYN_APPSPower Apps for Dynamics 365874fc546-6efe-4d22-90b8-5c4e7aa59f4b
FLOW_DYN_APPSPower Automate for Dynamics 3657e6d7d78-73de-46ba-83b1-6d25117334ba

Is it in your tenant?

powershell3 lines
Connect-MgGraph -Scopes "Organization.Read.All"
Get-MgSubscribedSku | Where-Object SkuPartNumber -eq "DYNAMICS_365_CONTACT_CENTER_VOICE" |
    Select-Object SkuPartNumber, ConsumedUnits, @{ n = "Purchased"; e = { $_.PrepaidUnits.Enabled } }

Assign it to a user

For more than a handful of people, use group-based licensing instead. The user needs a usage location set first.

powershell3 lines
Connect-MgGraph -Scopes "User.ReadWrite.All"
Set-MgUserLicense -UserId "jane.doe@contoso.com" `
    -AddLicenses @{ SkuId = "79e2368c-4568-48d5-a352-b0344afabcf8" } -RemoveLicenses @()

Who has it?

powershell4 lines
Connect-MgGraph -Scopes "User.Read.All"
Get-MgUser -Filter "assignedLicenses/any(x:x/skuId eq 79e2368c-4568-48d5-a352-b0344afabcf8)" `
    -ConsistencyLevel eventual -CountVariable n -All |
    Select-Object DisplayName, UserPrincipalName

Similar licences

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Sources