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DYN365_CUSTOMER_SERVICE_PRODynamics 365 Customer Service Professional

DYN365_CUSTOMER_SERVICE_PRO is the SKU part number Microsoft uses for Dynamics 365 Customer Service Professional. You'll see it in Graph, PowerShell, licence reports and group-based licensing errors.

Product nameDynamics 365 Customer Service Professional
String ID (SkuPartNumber)DYN365_CUSTOMER_SERVICE_PRO
GUID (SkuId)1439b6e2-5d59-4873-8c59-d60e2a196e92
Service plans7

Service plans included (7)

Service planNameID
DYN365_CUSTOMER_SERVICE_PRODynamics 365 for Customer Service Pro6929f657-b31b-4947-b4ce-5066c3214f54
EXCHANGE_S_FOUNDATIONExchange Foundation113feb6c-3fe4-4440-bddc-54d774bf0318
SHAREPOINTWACOffice for the webe95bec33-7c88-4a70-8e19-b10bd9d0c014
POWERAPPS_CUSTOMER_SERVICE_PROPower Apps for Customer Service Proc507b04c-a905-4940-ada6-918891e6d3ad
FLOW_CUSTOMER_SERVICE_PROPower Automate for Customer Service Pro0368fc9c-3721-437f-8b7d-3d0f888cdefc
PROJECT_ESSENTIALSProject Online Essentials1259157c-8581-4875-bca7-2ffb18c51bda
SHAREPOINTENTERPRISESharePoint (Plan 2)5dbe027f-2339-4123-9542-606e4d348a72

Is it in your tenant?

powershell3 lines
Connect-MgGraph -Scopes "Organization.Read.All"
Get-MgSubscribedSku | Where-Object SkuPartNumber -eq "DYN365_CUSTOMER_SERVICE_PRO" |
    Select-Object SkuPartNumber, ConsumedUnits, @{ n = "Purchased"; e = { $_.PrepaidUnits.Enabled } }

Assign it to a user

For more than a handful of people, use group-based licensing instead. The user needs a usage location set first.

powershell3 lines
Connect-MgGraph -Scopes "User.ReadWrite.All"
Set-MgUserLicense -UserId "jane.doe@contoso.com" `
    -AddLicenses @{ SkuId = "1439b6e2-5d59-4873-8c59-d60e2a196e92" } -RemoveLicenses @()

Who has it?

powershell4 lines
Connect-MgGraph -Scopes "User.Read.All"
Get-MgUser -Filter "assignedLicenses/any(x:x/skuId eq 1439b6e2-5d59-4873-8c59-d60e2a196e92)" `
    -ConsistencyLevel eventual -CountVariable n -All |
    Select-Object DisplayName, UserPrincipalName

Similar licences

These share the most service plans with DYN365_CUSTOMER_SERVICE_PRO.

Search all 620 SKUs →

Sources