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DYN365_ENTERPRISE_CUSTOMER_SERVICEDynamics 365 for Customer Service Enterprise Edition

DYN365_ENTERPRISE_CUSTOMER_SERVICE is the SKU part number Microsoft uses for Dynamics 365 for Customer Service Enterprise Edition. You'll see it in Graph, PowerShell, licence reports and group-based licensing errors.

Product nameDynamics 365 for Customer Service Enterprise Edition
String ID (SkuPartNumber)DYN365_ENTERPRISE_CUSTOMER_SERVICE
GUID (SkuId)749742bf-0d37-4158-a120-33567104deeb
Service plans10

Service plans included (10)

Service planNameID
D365_CSI_EMBED_CSEnterpriseDynamics 365 Customer Service Insights for CS Enterprise5b1e5982-0e88-47bb-a95e-ae6085eda612
DYN365_ENTERPRISE_CUSTOMER_SERVICEDynamics 365 for Customer Service99340b49-fb81-4b1e-976b-8f2ae8e9394f
Forms_Pro_ServiceMicrosoft Dynamics 365 Customer Voice for Customer Service Enterprise67bf4812-f90b-4db9-97e7-c0bbbf7b2d09
NBENTERPRISEMicrosoft Social Engagement03acaee3-9492-4f40-aed4-bcb6b32981b6
EXCHANGE_S_FOUNDATIONExchange Foundation113feb6c-3fe4-4440-bddc-54d774bf0318
SHAREPOINTWACOffice for the Webe95bec33-7c88-4a70-8e19-b10bd9d0c014
PROJECT_ESSENTIALSProject Online Essentials1259157c-8581-4875-bca7-2ffb18c51bda
SHAREPOINTENTERPRISESharePoint (Plan 2)5dbe027f-2339-4123-9542-606e4d348a72
POWERAPPS_DYN_APPSPower Apps for Dynamics 365874fc546-6efe-4d22-90b8-5c4e7aa59f4b
FLOW_DYN_APPSPower Automate for Dynamics 3657e6d7d78-73de-46ba-83b1-6d25117334ba

Is it in your tenant?

powershell3 lines
Connect-MgGraph -Scopes "Organization.Read.All"
Get-MgSubscribedSku | Where-Object SkuPartNumber -eq "DYN365_ENTERPRISE_CUSTOMER_SERVICE" |
    Select-Object SkuPartNumber, ConsumedUnits, @{ n = "Purchased"; e = { $_.PrepaidUnits.Enabled } }

Assign it to a user

For more than a handful of people, use group-based licensing instead. The user needs a usage location set first.

powershell3 lines
Connect-MgGraph -Scopes "User.ReadWrite.All"
Set-MgUserLicense -UserId "jane.doe@contoso.com" `
    -AddLicenses @{ SkuId = "749742bf-0d37-4158-a120-33567104deeb" } -RemoveLicenses @()

Who has it?

powershell4 lines
Connect-MgGraph -Scopes "User.Read.All"
Get-MgUser -Filter "assignedLicenses/any(x:x/skuId eq 749742bf-0d37-4158-a120-33567104deeb)" `
    -ConsistencyLevel eventual -CountVariable n -All |
    Select-Object DisplayName, UserPrincipalName

Similar licences

These share the most service plans with DYN365_ENTERPRISE_CUSTOMER_SERVICE.

Search all 620 SKUs →

Sources