azureblog.co.uk
← cd ~/licences
// licences · sku

DYN365_CS_VOICEDynamics 365 Customer Service Voice Channel Add-in

DYN365_CS_VOICE is the SKU part number Microsoft uses for Dynamics 365 Customer Service Voice Channel Add-in. You'll see it in Graph, PowerShell, licence reports and group-based licensing errors.

Product nameDynamics 365 Customer Service Voice Channel Add-in
String ID (SkuPartNumber)DYN365_CS_VOICE
GUID (SkuId)dadd2312-b5b1-4fa0-8c15-0903de3e2303
Service plans3

Service plans included (3)

Service planNameID
DYN365_CS_VOICEDynamics 365 for Customer Service Voice Add-inf6ec6dfa-2402-468d-a455-89be11116d43
POWER_VIRTUAL_AGENTS_D365_CS_VOICEPower Virtual Agents for Customer Service Voicea3dce1be-e9ca-453a-9483-e69a5b46ce98
EXCHANGE_S_FOUNDATIONExchange Foundation113feb6c-3fe4-4440-bddc-54d774bf0318

Is it in your tenant?

powershell3 lines
Connect-MgGraph -Scopes "Organization.Read.All"
Get-MgSubscribedSku | Where-Object SkuPartNumber -eq "DYN365_CS_VOICE" |
    Select-Object SkuPartNumber, ConsumedUnits, @{ n = "Purchased"; e = { $_.PrepaidUnits.Enabled } }

Assign it to a user

For more than a handful of people, use group-based licensing instead. The user needs a usage location set first.

powershell3 lines
Connect-MgGraph -Scopes "User.ReadWrite.All"
Set-MgUserLicense -UserId "jane.doe@contoso.com" `
    -AddLicenses @{ SkuId = "dadd2312-b5b1-4fa0-8c15-0903de3e2303" } -RemoveLicenses @()

Who has it?

powershell4 lines
Connect-MgGraph -Scopes "User.Read.All"
Get-MgUser -Filter "assignedLicenses/any(x:x/skuId eq dadd2312-b5b1-4fa0-8c15-0903de3e2303)" `
    -ConsistencyLevel eventual -CountVariable n -All |
    Select-Object DisplayName, UserPrincipalName

Similar licences

These share the most service plans with DYN365_CS_VOICE.

Search all 620 SKUs →

Sources