← cd ~/roles
// roles/entra
Service Support AdministratorMicrosoft Entra built-in role
Can read service health information and manage support tickets.
| Role ID | f023fd81-a637-4b56-95fd-791ac0226033 |
|---|---|
| Privileged | No |
| Permissions | 6 |
What it can do
| Permission | What it allows |
|---|---|
microsoft.azure.serviceHealth/allEntities/allTasks | Read and configure Azure Service Health |
microsoft.azure.supportTickets/allEntities/allTasks | Create and manage Azure support tickets |
microsoft.office365.network/performance/allProperties/read | Read all network performance properties in the Microsoft 365 admin center |
microsoft.office365.serviceHealth/allEntities/allTasks | Read and configure Service Health in the Microsoft 365 admin center |
microsoft.office365.supportTickets/allEntities/allTasks | Create and manage Microsoft 365 service requests |
microsoft.office365.webPortal/allEntities/standard/read | Read basic properties on all resources in the Microsoft 365 admin center |
Assign it
The role ID is the same in every tenant, so these work as they are. Make it eligible through PIM:
Connect-MgGraph -Scopes "RoleEligibilitySchedule.ReadWrite.Directory"
$user = Get-MgUser -UserId "jane.doe@contoso.com"
New-MgRoleManagementDirectoryRoleEligibilityScheduleRequest -BodyParameter @{
Action = "AdminAssign"
Justification = "Needs Service Support Administrator for <reason>"
RoleDefinitionId = "f023fd81-a637-4b56-95fd-791ac0226033"
DirectoryScopeId = "/"
PrincipalId = $user.Id
ScheduleInfo = @{
StartDateTime = (Get-Date).ToUniversalTime().ToString("o")
Expiration = @{ Type = "afterDuration"; Duration = "P180D" }
}
}Who already has it?
Connect-MgGraph -Scopes "RoleManagement.Read.Directory"
Get-MgRoleManagementDirectoryRoleAssignment -Filter "roleDefinitionId eq 'f023fd81-a637-4b56-95fd-791ac0226033'" -ExpandProperty Principal |
ForEach-Object { $_.Principal.AdditionalProperties.displayName }Related roles
- Attribute Assignment Reader · 6 permissions
- Dynamics 365 Administrator · 6 permissions
- Entra Backup Administrator · 6 permissions
- Fabric Administrator · 6 permissions
- Insights Administrator · 6 permissions
- Microsoft Hardware Warranty Administrator · 6 permissions
- Microsoft Hardware Warranty Specialist · 6 permissions
- SharePoint Embedded Administrator · 6 permissions