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← cd ~/roles
// roles/entra

Microsoft Hardware Warranty SpecialistMicrosoft Entra built-in role

Create and read warranty claims for Microsoft manufactured hardware, like Surface and HoloLens.

Role ID281fe777-fb20-4fbb-b7a3-ccebce5b0d96
PrivilegedNo
Permissions6

What it can do

PermissionWhat it allows
microsoft.hardware.support/shippingAddress/allProperties/readRead shipping addresses for Microsoft hardware warranty claims, including existing shipping addresses created by others
microsoft.hardware.support/shippingStatus/allProperties/readRead shipping status for open Microsoft hardware warranty claims
microsoft.hardware.support/warrantyClaims/allProperties/readRead Microsoft hardware warranty claims
microsoft.hardware.support/warrantyClaims/createAsOwnerCreate Microsoft hardware warranty claims where creator is the owner
microsoft.office365.supportTickets/allEntities/allTasksCreate and manage Microsoft 365 service requests
microsoft.office365.webPortal/allEntities/standard/readRead basic properties on all resources in the Microsoft 365 admin center

Assign it

The role ID is the same in every tenant, so these work as they are. Make it eligible through PIM:

powershell13 lines
Connect-MgGraph -Scopes "RoleEligibilitySchedule.ReadWrite.Directory"
$user = Get-MgUser -UserId "jane.doe@contoso.com"
New-MgRoleManagementDirectoryRoleEligibilityScheduleRequest -BodyParameter @{
    Action           = "AdminAssign"
    Justification    = "Needs Microsoft Hardware Warranty Specialist for <reason>"
    RoleDefinitionId = "281fe777-fb20-4fbb-b7a3-ccebce5b0d96"
    DirectoryScopeId = "/"
    PrincipalId      = $user.Id
    ScheduleInfo     = @{
        StartDateTime = (Get-Date).ToUniversalTime().ToString("o")
        Expiration    = @{ Type = "afterDuration"; Duration = "P180D" }
    }
}

Who already has it?

powershell3 lines
Connect-MgGraph -Scopes "RoleManagement.Read.Directory"
Get-MgRoleManagementDirectoryRoleAssignment -Filter "roleDefinitionId eq '281fe777-fb20-4fbb-b7a3-ccebce5b0d96'" -ExpandProperty Principal |
    ForEach-Object { $_.Principal.AdditionalProperties.displayName }

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