0x81039023

How to fix it

Apply the May 2022 cumulative update for Windows 11 21H2 (KB5013943) or later to the device.

Find it on the device

Collect the Autopilot diagnostics on the device (press Shift + F10 during OOBE for a command prompt), then look for the code:

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3mdmdiagnosticstool.exe -area "Autopilot;TPM" -cab C:\Temp\autopilot.cab
Get-WinEvent -LogName "Microsoft-Windows-ModernDeployment-Diagnostics-Provider/Autopilot" -MaxEvents 200 |
    Where-Object Message -match "0x81039023" | Format-List TimeCreated, Id, Message

Other autopilot errors

• 0x80180022 Autopilot device enrollment failed with error HRESULT = 0x80180022
• 0x80180014 Enrollment blocked for AP device by SDM One Time Limit Check (DeviceNotSupported)
• 0x80070774 Something went wrong... error code 80070774
• 0x800705B4 Securing your hardware (Failed: 0x800705b4)
• 0x801C03EA Registering your device for mobile management (Failed: 3, 0x801C03EA)
• 0x81039001 E_AUTOPILOT_CLIENT_TPM_MAX_ATTESTATION_RETRY_EXCEEDED
• 0x81039024
• 0x80070490
• 0xC1036501
• 0x801C03F3

Search all 116 codes →