← cd ~/errors
// entra id sign-in error · accounts, passwords and sessions
AADSTS50058
UserInformationNotProvided
What it means
There wasn't enough session information for single sign-on. The user usually isn't signed in.
How to fix it
Usually harmless in silent sign-in attempts. Apps should fall back to an interactive sign-in.
How to investigate
- Confirm which account the user actually signed in with. A personal account or the wrong tenant causes many of these.
- Check the user object: enabled, licensed, in the right tenant, and with no recent password change or reset.
- Look at the sign-in logs over a few days for a pattern, such as repeated failures from one IP address.
- Search the sign-in logs for the request ID or correlation ID from the troubleshooting details on the error page.
Tools that help
Error names and meanings follow Microsoft's error code reference. The fixes are this site's guidance.