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DYN365_CUSTOMER_VOICE_ADDONDynamics 365 Customer Voice Additional Responses

DYN365_CUSTOMER_VOICE_ADDON is the SKU part number Microsoft uses for Dynamics 365 Customer Voice Additional Responses. You'll see it in Graph, PowerShell, licence reports and group-based licensing errors.

Product nameDynamics 365 Customer Voice Additional Responses
String ID (SkuPartNumber)DYN365_CUSTOMER_VOICE_ADDON
GUID (SkuId)65f71586-ade3-4ce1-afc0-1b452eaf3782
Service plans2

Service plans included (2)

Service planNameID
CUSTOMER_VOICE_ADDONDynamics Customer Voice Add-One6e35e2d-2e7f-4e71-bc6f-2f40ed062f5d
EXCHANGE_S_FOUNDATIONExchange Foundation113feb6c-3fe4-4440-bddc-54d774bf0318

Is it in your tenant?

powershell3 lines
Connect-MgGraph -Scopes "Organization.Read.All"
Get-MgSubscribedSku | Where-Object SkuPartNumber -eq "DYN365_CUSTOMER_VOICE_ADDON" |
    Select-Object SkuPartNumber, ConsumedUnits, @{ n = "Purchased"; e = { $_.PrepaidUnits.Enabled } }

Assign it to a user

For more than a handful of people, use group-based licensing instead. The user needs a usage location set first.

powershell3 lines
Connect-MgGraph -Scopes "User.ReadWrite.All"
Set-MgUserLicense -UserId "jane.doe@contoso.com" `
    -AddLicenses @{ SkuId = "65f71586-ade3-4ce1-afc0-1b452eaf3782" } -RemoveLicenses @()

Who has it?

powershell4 lines
Connect-MgGraph -Scopes "User.Read.All"
Get-MgUser -Filter "assignedLicenses/any(x:x/skuId eq 65f71586-ade3-4ce1-afc0-1b452eaf3782)" `
    -ConsistencyLevel eventual -CountVariable n -All |
    Select-Object DisplayName, UserPrincipalName

Similar licences

These share the most service plans with DYN365_CUSTOMER_VOICE_ADDON.

Search all 620 SKUs →

Sources