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DYN365_CS_CHATDynamics 365 for Customer Service Chat

DYN365_CS_CHAT is the SKU part number Microsoft uses for Dynamics 365 for Customer Service Chat. You'll see it in Graph, PowerShell, licence reports and group-based licensing errors.

Product nameDynamics 365 for Customer Service Chat
String ID (SkuPartNumber)DYN365_CS_CHAT
GUID (SkuId)7d7af6c2-0be6-46df-84d1-c181b0272909
Service plans4

Service plans included (4)

Service planNameID
DYN365_CS_CHAT_FPADynamics 365 Customer Service Chat Application Integration426ec19c-d5b1-4548-b894-6fe75028c30d
DYN365_CS_CHATDynamics 365 for Customer Service Chatf69129db-6dc1-4107-855e-0aaebbcd9dd4
POWER_VIRTUAL_AGENTS_D365_CS_CHATPower Virtual Agents for Chat19e4c3a8-3ebe-455f-a294-4f3479873ae3
EXCHANGE_S_FOUNDATIONExchange Foundation113feb6c-3fe4-4440-bddc-54d774bf0318

Is it in your tenant?

powershell3 lines
Connect-MgGraph -Scopes "Organization.Read.All"
Get-MgSubscribedSku | Where-Object SkuPartNumber -eq "DYN365_CS_CHAT" |
    Select-Object SkuPartNumber, ConsumedUnits, @{ n = "Purchased"; e = { $_.PrepaidUnits.Enabled } }

Assign it to a user

For more than a handful of people, use group-based licensing instead. The user needs a usage location set first.

powershell3 lines
Connect-MgGraph -Scopes "User.ReadWrite.All"
Set-MgUserLicense -UserId "jane.doe@contoso.com" `
    -AddLicenses @{ SkuId = "7d7af6c2-0be6-46df-84d1-c181b0272909" } -RemoveLicenses @()

Who has it?

powershell4 lines
Connect-MgGraph -Scopes "User.Read.All"
Get-MgUser -Filter "assignedLicenses/any(x:x/skuId eq 7d7af6c2-0be6-46df-84d1-c181b0272909)" `
    -ConsistencyLevel eventual -CountVariable n -All |
    Select-Object DisplayName, UserPrincipalName

Search all 620 SKUs →

Sources