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DYN365_AI_SERVICE_INSIGHTSDynamics 365 Customer Service Insights Trial

DYN365_AI_SERVICE_INSIGHTS is the SKU part number Microsoft uses for Dynamics 365 Customer Service Insights Trial. You'll see it in Graph, PowerShell, licence reports and group-based licensing errors.

Product nameDynamics 365 Customer Service Insights Trial
String ID (SkuPartNumber)DYN365_AI_SERVICE_INSIGHTS
GUID (SkuId)61e6bd70-fbdb-4deb-82ea-912842f39431
Service plans1

Service plans included (1)

Service planNameID
DYN365_AI_SERVICE_INSIGHTSDynamics 365 AI for Customer Service Trial4ade5aa6-5959-4d2c-bf0a-f4c9e2cc00f2

Is it in your tenant?

powershell3 lines
Connect-MgGraph -Scopes "Organization.Read.All"
Get-MgSubscribedSku | Where-Object SkuPartNumber -eq "DYN365_AI_SERVICE_INSIGHTS" |
    Select-Object SkuPartNumber, ConsumedUnits, @{ n = "Purchased"; e = { $_.PrepaidUnits.Enabled } }

Assign it to a user

For more than a handful of people, use group-based licensing instead. The user needs a usage location set first.

powershell3 lines
Connect-MgGraph -Scopes "User.ReadWrite.All"
Set-MgUserLicense -UserId "jane.doe@contoso.com" `
    -AddLicenses @{ SkuId = "61e6bd70-fbdb-4deb-82ea-912842f39431" } -RemoveLicenses @()

Who has it?

powershell4 lines
Connect-MgGraph -Scopes "User.Read.All"
Get-MgUser -Filter "assignedLicenses/any(x:x/skuId eq 61e6bd70-fbdb-4deb-82ea-912842f39431)" `
    -ConsistencyLevel eventual -CountVariable n -All |
    Select-Object DisplayName, UserPrincipalName

Search all 620 SKUs →

Sources