Event ID 20402Download failed

What to check

Check the download details in the event.

Find it with PowerShell

Run on the machine that logs it.

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2Get-WinEvent -FilterHashtable @{ LogName = 'Microsoft Intune Connector'; Id = 20402 } -MaxEvents 50 |
    Format-List TimeCreated, Id, Message

Hunt for it in Sentinel or Log Analytics

This works once a data collection rule sends the Microsoft Intune Connector log to your workspace, where it lands in the Event table.

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5Event
| where TimeGenerated > ago(7d)
| where EventLog == "Microsoft Intune Connector" and EventID == 20402
| project TimeGenerated, Computer, Source, RenderedDescription
| order by TimeGenerated desc

Related Intune connector events

• Event ID 10010: Connector service started
• Event ID 10020: Connector service stopped
• Event ID 10100: Connector certificate renewed
• Event ID 10102: Connector certificate renewal failed
• Event ID 10301: Retrieve certificate warning
• Event ID 10302: Retrieve certificate error
• Event ID 20100: PKCS certificate issued
• Event ID 20102: PKCS certificate issue failed

Search all 123 event IDs →