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// entra id sign-in error · saml single sign-on

AADSTS7500514

What Microsoft says

A supported type of SAML response was not found. The supported response types are 'Response' (in XML namespace 'urn:oasis:names:tc:SAML:2.0:protocol') or 'Assertion' (in XML namespace 'urn:oasis:names:tc:SAML:2.0:assertion'). Application error - the developer will handle this error.

How to fix it

Microsoft doesn't publish a specific fix for this code beyond the description above. This site groups it under saml single sign-on, based on that description, so start with the steps below.

How to investigate

  1. Capture the SAMLRequest from the browser and decode it with the SAML decoder.
  2. Compare the Identifier, Reply URL and requested authentication context with the Enterprise App's SAML settings.
  3. Check the signing certificate is active and matches what the app expects.
  4. Search the sign-in logs for the request ID or correlation ID from the troubleshooting details on the error page.

Tools that help

Common errors: SAML single sign-on

The description is quoted from Microsoft's error code reference. The grouping and investigation steps are this site's guidance.