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← cd ~/errors
// entra id sign-in error · accounts, passwords and sessions

AADSTS70012

MsaServerError

What Microsoft says

A server error occurred while authenticating an MSA (consumer) user. Try again. If it continues to fail, open a support ticket

How to fix it

Microsoft doesn't publish a specific fix for this code beyond the description above. This site groups it under accounts, passwords and sessions, based on that description, so start with the steps below.

How to investigate

  1. Confirm which account the user actually signed in with. A personal account or the wrong tenant causes many of these.
  2. Check the user object: enabled, licensed, in the right tenant, and with no recent password change or reset.
  3. Look at the sign-in logs over a few days for a pattern, such as repeated failures from one IP address.
  4. Search the sign-in logs for the request ID or correlation ID from the troubleshooting details on the error page.

Tools that help

Common errors: Accounts, passwords and sessions

The description is quoted from Microsoft's error code reference. The grouping and investigation steps are this site's guidance.